LOG IN TO MY ACCOUNT AND PLACE YOUR FIRST ORDER ON YOUR NEW SITE
First time logging into your account on our new site?
We have sent you an account activation email from serviceclient@izac.fr (if you cannot find this email, we recommend checking your spam folder).
Can't find this email? Contact customer service at 01 77 35 14 72.
HOW TO ORDER
Your order takes place in several stages:
Step 1: Add items to your cart
To add an item to your cart, go to its page. Then select the size and/or color you want. Click "Add to cart." The cart located at the top right of your screen will inform you that your addition has been processed by indicating the number of items it contains.
You can then decide whether to view your shopping cart or finalize your order.
Step 2: Proceed to purchase
To finalize your order, you must first validate your cart. Click on "View cart" to access the summary page of your order. You can then modify the size and quantity of the items you have selected. The contribution to the delivery costs is indicated at the delivery stage. The delivery costs are those for delivery in France by default. The total amount of VAT on the products is specified. Click on the "proceed to purchase" button to proceed to the "Delivery" stage.
Step 3: Delivery: enter your delivery and billing details.
You will now access a form for entering your delivery and billing details.
If you've already placed an order on izac.fr, you have a customer account. Log in using your email address and password. This way, you won't have to enter your delivery and billing information again. Fields marked with an asterisk (*) are required.
After validating your information, click on "Continue to payment" you will be redirected to the payment step.
Step 4: Payment
Select and enter your "Paypal" payment details. For payment by Visa, CB, Amex, or MasterCard, select "Payment by card" and click on the "Confirm Payment" button.
Step 5: When paying by card
You will be redirected to our banking partner, Caisse d'épargne. You will then receive an order confirmation email (if you have not received it, we recommend checking your spam folder).
Step 6: Shipping your order.
Upon acceptance of your payment, you will receive an email confirming your order within a few minutes.
Keep this email. It contains the details of your order, your delivery and billing information, the estimated delivery date, and the amount you paid online.
Your invoice will only be issued once your order has been prepared by our logistics center. Once your order has been prepared, you will receive a new email informing you that your order has been shipped. You can then download your invoice in PDF format by clicking on the link in the email, which will redirect you to your customer area.
How to benefit from the advantage codes?
A "discount code" section is located at the bottom of your shopping cart. If you have one of these codes, enter it in the box to automatically benefit from the advantage reserved for you (reduced shipping costs, discount on your order, etc.).
Is there a minimum order?
No, we do not set a minimum order.
What are the possible delivery methods, costs, and times?
In France :
- Home address (Metropolitan France, Corsica, Monaco)
Prices: Free with purchases of €70 or more, otherwise €4.99
Delivery time: 3 to 5 business days
- In store (Click and Collect)
Price: Free
Delivery time: 2 to 4 business days
- Collection point (Mondial Relay)
Price: €2.99
Delivery time: 3 to 5 business days
Please note: This timeframe may be extended during periods of high activity and sales.
For delivery to a collection point:
You will be notified by email as soon as your parcel arrives. You will then have 5 days to collect it, either from a Locker or a Relay Point (including Sundays and public holidays), by presenting your identity document.
For in-store delivery via Click & Collect:
You will be notified by email as soon as the store receives your package. You will then have 15 days to collect it. Please remember to bring your ID.
How can I track the delivery of my parcel?
When your order is shipped, you will receive a confirmation email containing your tracking number and a tracking link. You can also find this tracking number directly in the "Orders" section of your customer account.
What if I am not present at the time of delivery?
If you are unable to be present for delivery and your parcel cannot be left in your mailbox, the carrier will leave a delivery notice. This notice will allow you to collect your parcel from the nearest post office or collection point.
Your parcel will be held at the postal contact point for 14 days, starting the day after the delivery notice was left. After this period, it will be returned to us.
For delivery to a collection point, the parcel will remain available for 5 working days before being returned.
If the delay is due to an error on your part (incorrect address or package not collected within the time limit), the reshipping costs will be borne by us.
I received a defective item, what should I do?
If the item received does not match your order or if a product is missing from your package, please contact us at: serviceclient@izac.fr , indicating your order number and attaching photos of the item received.
Are there any customs fees that apply to my order?
Delivery in France:
The prices on our website are inclusive of all taxes (VAT applicable in mainland France). Therefore, you will not have to pay any additional taxes for deliveries within mainland France.
What payment methods are accepted?
We offer several payment methods for your online orders.
- Bank cards: Carte Bleue, Visa, Mastercard and American Express.
- PayPal
- Alma in several installments
Payments by postal check, bank check, wire transfer, or administrative order are not accepted. Visa Electron cards and Mastercard Maestro cards are not accepted for online payments on our website.
Is the payment secure?
Your payment is 100% secure.
Transactions made on izac.fr are secured by our partner's payment system via Shopify Payments and are fully secure. All payment data is encrypted and processed according to international security standards (PCI DSS), guaranteeing optimal protection of your banking information.
Why is my payment being refused?
You have up to 3 payment attempts to complete your order. If none of these attempts are successful, your payment will be declined and you will be redirected to a screen on our website informing you of the payment refusal.
Your payment may have been declined for various reasons:
- You made a mistake when entering your PIN.
- You made a mistake entering your card's expiry date or security code (cryptogram).
- Your name and/or address do not match those registered with your bank.
- The order amount may exceed your financial reserves
Please contact your bank or credit institution if you require further information regarding a declined payment. If your bank does not provide a satisfactory explanation, please contact us at serviceclient@izac.fr .
We remind you that ELECTRON cards from the Visa network and MAESTRO cards from the MASTERCARD network are not accepted for online payment on our site.
What is 3x or 4x interest-free payment?
You have the option to pay with Alma. It's a secure payment solution that allows you to pay for your orders in installments.
Payment in installments is available for orders over €100.
Accepted cards are those issued in France, such as Visa, Mastercard, and American Express. Prepaid, virtual, and debit cards are not accepted.
This payment method is also available in store.
If you require further information, please visit the FAQ section of the Alma website: https://help.almapay.com/hc/fr/categories/360001414839-Consommateur or contact their support team: support@alma.eu
How do I pay with Alma?
Once you reach the payment page, select “Pay in installments with Alma”. You will then be redirected to a payment page where you will need to enter your bank details as for a standard payment.
Once payment has been made you will receive a summary email with the schedule of your due dates and then a reminder email 3 days before each due date.
Is paying in installments secure?
Alma automatically performs a 3D Secure verification to confirm that you are indeed the cardholder. Your bank then sends you a confirmation SMS or a push notification in your banking app to confirm that you initiated the transaction and that it is not fraudulent.
I would like a refund for my order, but I paid in installments with Alma. What should I do?
If you have ordered an item, we will refund the item and cancel the upcoming due dates.
How do I return an online purchase?
You have 30 days to make your return.
Conditions for making a return:
- Items must be returned in their original packaging, with their tags and any accessories, in perfect original condition. They must not have been worn, washed, damaged, or altered.
- Some of our items, due to their special characteristics, cannot be returned: underwear, perfume, gift boxes
Steps to make an online return:
- Go to our website, log in to your customer area, then go to “Orders”
- Select the relevant order and click on “Make a return”
- Select the order number in question and then follow the instructions.
- You will then have the choice between receiving an exchange, a credit note, or a refund.
- Then click on “Confirm my return”
- Once you have made your choice, a return label will be sent to you by email.
Place the items to be returned in the box of your choice or reuse the delivery box. Affix the return label to the box and then place your return package inside within 30 days.
Who covers the return shipping costs?
For refunds, the return shipping costs are the responsibility of the buyer. When requesting a return, if you choose the refund option, €5.99 will be automatically deducted from your refund.
However, for an exchange or a credit note, return shipping costs are completely free.
How will I know if you received my reply?
We will send you an email as soon as we receive your return at our warehouse. If you do not receive an email confirmation within 10 days of sending your return, please contact customer service ( serviceclient@izac.fr ) and we will get back to you by email as soon as possible. We recommend including your package reference number in your message.
How does the refund process for an online purchase work?
The refund will be processed within 14 days of receiving the package. Once the return has been received, processed, and validated by our logistics department, the refund will be issued to the original payment method. A refund confirmation email will be sent to you.
Please note that if the card used for the purchase is about to expire, our customer service will ask for your bank details (RIB). The refund processing time may then be extended.
How do I exchange an online purchase?
- Go to our website, log in to your customer area, then go to “Orders”
- Select the relevant order and click on “Make a return”
- Select the items you wish to return and indicate the reason for your return.
- Choose “Make an exchange” (You can exchange your item for the item of your choice of the same value. If the item is more expensive, you will have to pay the difference; if the item is cheaper, the difference will then be credited as a credit note).
- Then click on “Confirm my return”
- Once you have made your choice, a free return label will be sent to you by email.
Once our logistics department has received your return, processed and validated the products to be exchanged, the new item will be shipped to you as a new order. A confirmation email will then be sent to you.
Please note: New sizes and/or requested items are not reserved. If one or more items are out of stock when the return is processed, an automatic refund will be issued to the original payment method. You will be notified by email.
Is it possible to exchange an item ordered online in store?
You can exchange your IZAC item from your online order for another product of equal or greater value in one of our stores, but only from the current collection . You have 30 days to visit the store, bringing your order confirmation and the item, which must be returned in its original packaging.
How do I return an item purchased in-store?
For all purchases made in store, returns must be made exclusively in store; returns by mail are not possible.
You have 30 days to return your item to the store, along with your receipt. Items must be returned in their original condition: packaging and tags intact, unworn, unwashed, undamaged, and unaltered.
Some items cannot be returned for hygiene or specific reasons: underwear, perfumes and gift boxes.
For purchases made in-store, refunds are not offered. However, you can choose an exchange or receive a store credit.
How do I create a customer account?
To create an IZAC customer account, simply go to the homepage of our website izac.fr and click on the icon located between the shopping cart and the location, in the top right corner of the screen. You will be prompted to create an account by entering your email address. You will then receive a six-digit code by email, and you can subsequently log in. Afterward, simply fill in the requested information.
Can I reset my password?
No password is required for your IZAC customer account: you will only be asked for a verification code. You will receive it automatically after entering your email address.
How do I subscribe to the newsletter?
To subscribe to our Newsletter and stay up-to-date with our news, you can go to the bottom of our website's homepage and enter your email address in the “Newsletter” section.
How do I unsubscribe from the newsletter?
To unsubscribe from the newsletter, simply click on the unsubscribe link located at the bottom of the newsletters you receive.
Your cancellation request will be processed within 24 to 48 hours.
How do I delete my customer account?
If you wish to delete your IZAC account, you can contact us at serviceclient@izac.fr.
I wish to change my personal details.
The information you provide to process your order is used solely for the purposes of our business relationship. In accordance with the French Data Protection Act of 6 January 1978, you have the right to access, rectify, modify, and delete your personal data. This website is registered with the French Data Protection Authority (CNIL).
From your customer area, you have the option to modify your personal details.
What are the IZAC points of sale?
Please find all our points of sale here
How can I tell if an item is available in store?
You can check in-store availability directly on our IZAC website. Go to the product page and, just below the "Add to cart" button, click on "Check store availability." Then select one or more sizes, tap on the desired size, and click on "Check availability." Finally, simply enter your location and click on "Locate." You will then get a complete list of stores that carry the item in the selected size.
How does the Click and Collect option work?
You have the option of having your order delivered via Click&Collect to the IZAC store of your choice.
After validating your basket, you will be redirected to the standard payment page, where you will need to select your delivery method. Choose "In-store pickup" and select your preferred IZAC store.
Once your package has been received by the store, you will be notified by email when it is available for collection. You will then have 15 days to pick it up. To do so, you will simply need to provide your first and last name, your order number, and a piece of identification.
Do you offer an in-store alteration service?
For all online and in-store purchases, alterations are available at our IZAC boutiques at your own expense. Please contact the boutique for pricing and turnaround times.
Our trousers are sold without hems to allow you a perfect fit tailored to your size and style.
I have a problem with an item purchased in store, who should I contact?
Please go directly to the store where you purchased the item. The best solution is to bring the item with you so the team can assist you. You can find all our store addresses right here.
The e-gift card is valid in France only. It can be used multiple times and is sent by email on the date of your choice. It is valid on the entire site or in store (excluding franchisees, Talange and Franconville stores) for one year from the date it is sent to the recipient.
The birthday gift card is worth €15 and is valid for one month on purchases of €50 or more in stores and on izac.fr. This offer can be combined with other current promotional offers.